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02 Jun 2025
T Dao
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SalesKMS is a specialized AI-powered chatbot designed for NTQ’s Sales and Customer Consulting teams, enabling quick, convenient, and accurate access to information about NTQ. With a comprehensive and continuously updated knowledge base, SalesKMS serves as a smart assistant that equips sales warriors with the insights they need to confidently win over clients.
Working in the field of technology consulting and sales requires more than just communication skills — it demands a deep understanding of products, services, solutions, and the company’s brand positioning. For NTQ’s Sales and Presales teams, having fast, accurate, and consistent access to critical information is essential in every situation — whether it’s engaging with clients, consulting on solutions, building proposals, or preparing for international meetings.
NTQ possesses a vast knowledge base that includes thousands of documents, slide decks, project case studies, and real-world data. However, to maximize the value of this rich resource, a smart platform is needed — one that can organize, standardize, and deliver content tailored to each role’s needs.
SalesKMS was created to meet that exact need. More than just a work-supporting tool, it represents a strategic step forward in enhancing our sales and consulting capabilities, and strengthening global connectivity.
As NTQ positions itself as a Global IT Service Provider, SalesKMS serves as a centralized knowledge hub that empowers teams across Japan, Korea, the EU, and the U.S. to access, apply, and communicate NTQ’s value proposition in a professional and unified manner.
In response to the challenges of accessing and organizing internal information, NTQ SalesKMS was developed as a specialized AI assistant tailored for NTQ’s Sales and Presales teams. Built upon NTQ’s vast internal knowledge base—comprising thousands of carefully curated documents and verified materials—SalesKMS delivers fast, reliable, and consistent answers to all aspects of NTQ’s offerings, including products, services, solutions, case studies, and achievements.
Key features include:
What makes SalesKMS truly valuable is its content structure, designed around the B2B Elements of Value Pyramid—a globally recognized framework developed by Bain & Company. This model, trained across NTQ’s salesforce, helps teams identify and communicate the core value NTQ brings to its clients.
Unlike traditional folders or lists, SalesKMS organizes content in a smart, layered format—starting from basic questions like “Who is NTQ?” or “What does NTQ offer?”, and moving upward through layers of value: service quality, business impact, brand positioning, and inspiring success stories. This allows every Sales and Presales member to quickly filter and retrieve context-specific information—whether preparing for a pitch, building a proposal, or engaging with a new client.
Imagine a new Sales team member, unsure where to start. Within just a few clicks, SalesKMS leads them to a relevant case study in the F&B industry—the same sector their prospective client operates in. The system then suggests key metrics from the Japanese market and even surfaces a compelling brand narrative previously created by the Brand team. The next day, the client meeting runs smoothly—and ends with a handshake.
Or take Mr. Long, a seasoned consultant at NTQ, who shared during a recent pitch: “It took me just a few minutes on SalesKMS to find real projects we’ve delivered, complete with ROI figures. It made me proud—very few ITO companies can provide that level of transparency. And it gave me the confidence to lead with data and show how NTQ truly stands out.”
These real-world stories illustrate that SalesKMS is more than just a knowledge base—it’s a strategic enabler of modern sales thinking. It delivers the right information, in the right context, told in a persuasive way—empowering every NTQ team member to confidently bring NTQ’s value closer to global customers.
With NTQ SalesKMS, enterprise knowledge is no longer scattered across folders or dependent on individual memory. Instead, it becomes instantly accessible, enabling NTQ teams to learn proactively and work more effectively. This platform serves as a powerful launchpad that helps Sales teams gain a comprehensive understanding of NTQ—covering products, services, solutions, projects, and competitive advantages—in a way that is accurate, consistent, and continuously updated.
For new team members, SalesKMS accelerates onboarding by providing foundational knowledge and helping them integrate faster into their roles. For experienced professionals, it offers:
More than a search tool, NTQ SalesKMS is the first link in building a globalized sales ecosystem—a place where every individual can continuously learn, confidently communicate the brand story, and act as a true ambassador of NTQ in every client engagement.
Looking ahead, SalesKMS will not only support daily operations—it’s set to evolve into the core knowledge hub for NTQ’s entire sales, marketing, and customer service ecosystem. It will lay the groundwork for an intelligent operating model where knowledge is digitized, connected, and reused in real time. Future developments may include deep integration with CRM systems, customer behavior analytics, or context-based content recommendations—allowing sales teams not just to find information, but to receive strategic guidance in the moment. These capabilities will not only boost productivity, but also increase personalization, aligning with NTQ’s vision of building a modern, professional, and globally capable sales force.
As NTQ advances toward becoming a Global IT Service Provider, standardizing and scaling knowledge through tools like SalesKMS is how we go beyond selling products—we deliver our mindset, commitment, and service identity to every market we serve.
At NTQ, delivering great customer experience (CX) is not just about having a strategy or making promises about quality. It’s a real, ongoing journey—one that demands genuine connection, emotional awareness, and timely action at every interaction, from every member of our team.
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