Digitization must enable new value creation for customers in BFSI market, delivering on expectations across the value chain.
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Digital Transformation in BFSI
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Wondering how we turn technology into practical values for businesses? Explore the success stories here!
28 Jul 2023
Trung Dao
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Recently, NTQ Korea officially became an IT development partner for a leading financial enterprise in Korea. As part of the collaboration, NTQ Korea is responsible for implementing Augmented Reality (AR) solution to help enhance customer experience, leveraging digital service platforms to align with the digital transformation strategy of the client.
Specifically, NTQ Korea will integrate AR-powered virtual assistant functionality into the client’s website, allowing users to easily navigate and search for information without directly meeting the consultant. The feature is expected to deliver a more friendly service platform with faster end-user response time while optimizing the current resources.
One of the most crucial requirements for the development team is a deep understanding of user experience & customer journey. Given the nature of financial service activities, the service platform must be built upon a tight security framework to maintain a stable operation and secure data while ensuring excellent customer service quality.
Through a comprehensive knowledge of domains and the ability to respond swiftly to any demands, NTQ Korea has earned the client’s absolute trust. Additionally, NTQ Solution’s information security system is appreciated by the client, which is a critical factor in helping deliver a safe & secure project with high stability and low risk of data leakage.
At the moment, NTQ Korea’s team is processing the project, aiming toward the best results to open up the opportunity to expand cooperation in the future!
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