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DIGITAL GOVERNMENT
FOR LOCAL AUTHORITIES

Powered by NTQ’s Smart Administration Platform (Digital Office), local governments can strengthen governance capabilities, optimize operations, and modernize public service delivery through a unified digital management environment.

DIGITAL GOVERNMENT FOR LOCAL AUTHORITIES

Powered by NTQ’s Smart Administration Platform (Digital Office), local governments can strengthen governance capabilities, optimize operations, and modernize public service delivery through a unified digital management environment.

Strengthening Governance Capabilities in the Digital Era

The implementation of the two-tiered local government system, together with ongoing administrative streamlining initiatives, is creating new demands for ward- and commune-level authorities. As governance responsibilities expand, workloads increase, and cross-functional coordination becomes more complex, traditional management approaches are no longer sufficient to meet today’s operational requirements.

At the same time, the 2025's Law on Digital Transformation establishes digital transformation as a mandatory requirement for public sector organizations, accelerating the need for local authorities to modernize governance practices and enhance public service delivery. This transition also presents an opportunity to transform management models, optimize resources, and build a more modern, transparent, and efficient governance foundation for the future.

Strengthening Governance Capabilities in the Digital Era

Key Challenges in Local Governance and Operations

As local authorities strive to improve governance effectiveness and operational efficiency, many ward- and commune-level administrations continue to face challenges in data management, task tracking, and oversight of specialized functions.

Office Administration

  • Records & Petitions Reliance on manual processes limits traceability and information retrieval.
  • Administrative Procedures Lack of centralized monitoring tools makes it difficult to control processing progress and service quality.
  • Meeting & Briefing Management Meetings are primarily conducted offline, making coordination and information tracking less efficient.

Economic, Infrastructure & Urban

  • Land Clearance Difficult to monitor progress and coordinate document-intensive land clearance processes.
  • Land & Construction Management Disjointed site data and records limit oversight and violation monitoring.
  • Budget & Financial Management Scattered data and manual reconciliation increase processing time and workload.
  • Tax & Business Household Management Small household businesses are not centrally managed, making oversight and compliance monitoring difficult.

Culture & Social Affairs

  • Food Safety Management Challenges in managing business data, licenses, and compliance status.
  • Education & Culture Difficult to centrally manage and monitor educational, cultural, and heritage-related activities.
  • Social Welfare & Meritorious Services Large volumes of beneficiary records make updates and tracking time-consuming.

Party Committee & People's Council

  • Task Management Lack of centralized oversight for task execution and performance monitoring.
  • Reporting & Decision Support Fragmented data requires significant effort to consolidate for reporting and decision-making.
  • Constituent Engagement Difficult to manage citizen engagement and track voter feedback and petitions.

Unifying Data, Processes & Operations on One Platform

Positioned as a digital ecosystem connecting departments, data, and operations, the Smart Administration Platform (Digital Office) enables ward- and commune-level authorities to collaborate, manage, and operate efficiently on a single platform.

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Unifying Data, Processes & Operations on One Platform

A Modular Ecosystem for Real-World Operational Needs

Built on an open architecture, the Smart Administration Platform (Digital Office) features an ecosystem of 15 business modules that support key specialized functions at the ward and commune levels, with flexibility to expand as operational needs evolve.

06 Modules Deployed and Operating in Production

Employee / Department / Position Management

Employee / Department / Position Management

Centralized management of users, organizational structure, and access permissions across the platform.

  • Employee profiles & user accounts
  • Departments & positions
  • Role-based access control
Records & Citizen Petition Management

Records & Citizen Petition Management

Standardize and digitize the entire process of receiving, processing, and tracking records and citizen petitions in compliance with regulatory requirements.

  • Record intake & workflow routing
  • Real-time progress tracking
  • Multi-level approval workflows
  • Visual monitoring dashboard
Food Safety Management

Food Safety Management

Support the management, inspection, and licensing of food-related business establishments.

  • Business establishment & certificate management
  • Inspection planning and scheduling
  • License expiration alerts
  • Violation history tracking
Land Clearance

Land Clearance

Digitize the land clearance process from case preparation and compensation to site handover.

  • Project case management
  • Process progress tracking
  • Automated generation of reports / submissions / decisions in accordance with Land Law regulations
Consolidated Reporting

Consolidated Reporting

Aggregate and analyze data across multiple functions to support timely monitoring and decision-making.

  • Visual analytics dashboards
  • Cross-department reporting
  • Task tracking and monitoring
  • Execution follow-up support
Task Management Center

Task Management Center

"A digital command center" for task assignment, monitoring, and performance evaluation.

  • Task & KPI management
  • Alerts and reminders
  • Periodic reporting
  • Work record archiving

09 Modules in the Development Roadmap

Business Establishment Management (GIS-Based)

Business Establishment Management (GIS-Based)

Meritorious Service Management

Meritorious Service Management

Citizen Feedback & Task Management

Citizen Feedback & Task Management

Library Management

Library Management

Sports Management

Sports Management

Shift Management

Shift Management

Healthcare Communications

Healthcare Communications

24/7 AI Virtual Assistant

24/7 AI Virtual Assistant

Smart Meeting Room

Smart Meeting Room

Delivering Measurable
Impact in Daily Operations

Through real-world deployment and operation, the Smart Administration Platform (Digital Office) helps improve governance effectiveness, optimize resources, and enhance productivity across all user groups.

Delivering Measurable Impact in Daily Operations

- 70%

Record retrieval &
Data entry time

- 40%

Administrative
operating costs

3x

Increase in Daily Case
Processing Capacity

100%

Traceable and auditable
workflows

Local Government Leaders

Monitor overall local operations through a unified dashboard and make informed decisions based on real-time data.

Department Heads

Assign and oversee tasks efficiently, receive SLA alerts, and approve documents online.

Administrative Officers

Automatically receive and categorize records while leveraging AI to quickly search documents and case files.

Specialists

Reduce manual workloads and access or update field data anytime through mobile devices.

An Implementation Roadmap Tailored to Each Local Authority

NTQ delivers a deployment approach tailored to the operational requirements of each ward- and commune-level authority, starting with an on-site assessment to ensure effective adoption, sustainable operation, and long-term scalability.

An Implementation Roadmap Tailored to Each Local Authority

Your End-to-End Digital Transformation Partner

  • Digital Transformation Partner 1
  • Digital Transformation Partner 2

More than a technology provider, NTQ supports ward- and commune-level authorities throughout their digital transformation journey—from consulting and platform delivery to implementation and system operations. With proven experience in large-scale projects and expertise in AI, IoT, Cloud, and management platforms, NTQ helps modernize governance, streamline operations, and improve public services.

By combining strategic consulting, proven technologies, and practical implementation expertise, NTQ not only addresses today's operational challenges but also establishes a scalable foundation of data, processes, and digital infrastructure to support long-term development.

Talk to Our Experts

15+

Years of Experience

1500+

Experts

380+

Global Clients

Proven Results from Real-World Deployment

Demonstrated outcomes from deploying the Smart Administration Platform (Digital Office), showcasing its impact on local government operations and service delivery.

Deployed and operating successfully at Ward A, Hanoi, the Smart Administration Platform has delivered measurable improvements in operational efficiency, process management, and workforce productivity.

Location

Hanoi City

Deployment Scope

06 Core Modules

Status

In Active Operation

Proven Results from Real-World Deployment in Hanoi

Building a Unified Foundation for Governance and Operations

Strengthen governance capabilities through process digitalization and data integration on a unified platform.